Frequently asked questions

The Reward Claim Portal is the official website used to apply for a promotional reward.

The portal is operated by DEKRA Arbeit GmbH, which manages the application and reward process on behalf of the promotion organizer. The full legal details are in the General Terms and Conditions of the Reward Claim Portal.

Yes. The Reward Claim Portal is an official system for managing promotional reward claims.

The promotion organizer uses DEKRA Arbeit GmbH and the Reward Claim Portal to manage applications, check eligibility and arrange rewards.

One eligible product = one application = one reward claim, unless the promotion's Terms and Conditions specify otherwise.

You can apply once for each eligible product.

Each product must meet the requirements of the promotion.

No. Each eligible product can only be used for one application.

No. A receipt cannot be used again for the same product. If your receipt covers more than one eligible product, the promotion's Terms and Conditions say whether each product can be claimed.

The system checks the details of your product and purchase, for example the product identification number, the receipt number, the purchase date and where you bought the product. It also checks whether the same product or receipt has already been used in another application.

You will normally receive an email explaining why your application was rejected.

Depending on the reason, you may be able to submit a new application after correcting the issue, as long as the promotion period has not ended.

You can apply during the promotion period.

The dates are shown on the promotion page and in the Terms and Conditions.

No. The application form closes when the promotion period ends.

Depending on the promotion, you may need to provide:

• your first and last name;
• your email address;
• your phone number;
• your delivery address;
• your personal identification number;
• company details, if you apply on behalf of a company;
• information about where you bought the product;
• the purchase date;
• a photo of your receipt; and
• a photo of the product or its packaging showing the required information (see the Terms and Conditions).

The exact requirements are shown in the application form.

You may need to upload:

• a clear photo of your receipt; and
• a clear photo of the product or its packaging showing the required information (see the Terms and Conditions).

The application form will clearly state what is required.

Customer Support may contact you by email and ask you to send a clearer photo or more information, or to submit a new application.

Yes. Additional information or documents may be needed to check your application.

Contact Customer Support as soon as possible, from the email address you meant to use. Submitted applications cannot be changed, so Customer Support may ask you to submit a new application with the correct email address.

Until then, all emails about your application are sent to the address you entered.

Yes. After you submit your application, you will receive a confirmation email with your application reference number.

Check your spam or junk folder.

If you still cannot find it, contact Customer Support.

The review time depends on the promotion and is stated in its Terms and Conditions.

Yes. You will normally receive an email.

Yes. You will normally receive an email explaining the reason.

You will normally receive an email when the status of your application changes.

Every email about your application also contains a secure link. Open it to see your application and its current status. You will be asked for a one-time code, which is sent to your email address.

You will normally receive an email when:

• your application is received;
• more information is needed;
• your application is approved;
• your application is rejected;
• your reward is sent;
• your reward is delivered;
• the delivery was unsuccessful; or
• your application is removed.

Contact Customer Support using the email address provided for the promotion.

No. Submitted applications cannot be changed.

If something in your application is wrong, contact Customer Support. They may ask you to send the correct information by email, or to submit a new application. In that case your current application will be removed.

The address in a submitted application cannot be changed. If it is wrong or has changed, contact Customer Support as soon as possible. They may ask you to submit a new application with the correct address.

This is only possible before your reward has been sent and while the promotion period is still open.

Yes. Contact Customer Support and your application will be removed.

The reward is shown in the promotion information.

Only if the promotion offers more than one reward.

If there is a choice, the available options will be clearly shown.

Yes. Applying for and receiving the reward is free.

No. You will not be asked to pay a fee to receive your reward.

Your reward will be sent to the delivery address in your application.

The reward will be delivered using the local delivery service for the relevant promotion.

The delivery company may send you tracking information directly.

You will normally receive an email confirming that your reward has been sent.

Contact Customer Support.

Customer Support may contact you about the next steps and, where possible, arrange another delivery.

Contact Customer Support and provide the details of the problem.

Contact Customer Support and provide the details of the problem.

No.

No, unless the promotion specifically says otherwise.

Depending on the promotion, we may collect:

• your name;
• your email address;
• your phone number;
• your delivery address;
• your personal identification number;
• company details, if you apply on behalf of a company;
• purchase information;
• your receipt;
• product details, such as the product identification number; and
• other information needed to check your application and send your reward.

Your information is used to:

• check your application;
• confirm that you are eligible;
• prevent duplicate or fraudulent applications;
• contact you;
• send your reward; and
• provide support if there is a problem.

Your data is only shared with those who need it to manage the promotion, process your application or deliver your reward, such as the promotion organizer, DEKRA Arbeit GmbH, its technical service providers and the delivery company.

No, unless you agree to it separately, for example by ticking an optional box on the application form.

No.

No. The Reward Claim Portal does not track your browsing behaviour for advertising or marketing purposes.

No. We do not use cookies for advertising, marketing, behavioural tracking or analytics.

Only those needed for the portal to work, such as keeping your session and protecting forms against misuse. They are not used for advertising, marketing or tracking your browsing behaviour.

The contact form on the portal's home page is protected by Google reCAPTCHA, which is subject to Google's privacy policy.

Normally, your personal data is deleted six months after the promotion ends.

Product and purchase details, such as the product identification number and purchase date, are kept without your name, contact details or photos, so that the same product cannot be claimed twice.

Only in limited cases, for example if this is required by law, needed for a legal dispute or necessary to investigate suspected fraud.

Yes. You can request the deletion of your personal data, subject to any legal requirements to keep certain information. Product details may be kept as described above.

Contact Customer Support using the email address provided on the promotion page.

Please include your application reference number from the confirmation email, your name and the email address you used in your application, and details about your question.

The Terms and Conditions of each promotion are linked on its promotion page and in the application form.

The Privacy Policy is at the end of the General Terms and Conditions page of the Reward Claim Portal.

The Legal Notice / Imprint is at the end of the General Terms and Conditions page of the Reward Claim Portal.