General terms and conditions
1. Scope and Purpose
These Terms of Use apply to the Reward Claim Portal ("RCP"), a technical solution provided by DEKRA Arbeit GmbH, Handwerkstraße 15, 70565 Stuttgart, Germany, and its international subsidiaries (collectively referred to as "DEKRA").
DEKRA uses the RCP to organise and administer promotional campaigns on behalf of and for the account of its clients.
The RCP provides the technical and operational functionality required to manage participation and reward claim processes in connection with promotional campaigns.
Depending on the respective promotion, participants may use the RCP to:
- submit a participation or reward claim;
- provide personal and contact information;
- upload receipts, invoices, proof of purchase or other supporting documents, where required;
- provide delivery information;
- receive communications regarding their claim; and
- provide information required for the processing, fulfilment and delivery of a reward.
The respective promotion is organised for a client of DEKRA (the "Campaign Organizer"). The Campaign Organizer determines the specific conditions applicable to the promotion, including, where applicable, eligibility requirements, the promotional period, qualifying products or services, available rewards, deadlines and other campaign-specific requirements.
DEKRA organises and administers the promotion and the associated participation and reward claim process through the RCP on behalf of and for the account of the Campaign Organizer.
The specific terms and conditions applicable to a particular promotion (the "Campaign Terms") apply in addition to these Terms of Use. In the event of any conflict between these Terms of Use and the applicable Campaign Terms, the Campaign Terms shall prevail with respect to the relevant promotion.
The submission or processing of a participation or reward claim through the RCP does not create a separate contractual relationship between the participant and DEKRA.
The RCP is intended for private individuals who are eligible to participate in the relevant promotion. Participants must meet any applicable age, residence or other eligibility requirements set out in the Campaign Terms.
2. Submission of Participation and Reward Claims
To participate in a promotion or claim a reward, participants may be required to provide information through the RCP.
Depending on the respective promotion, the requested information may include:
- name and contact details;
- postal or delivery address;
- email address;
- telephone number;
- information relating to a qualifying product, service or transaction;
- proof of purchase or other proof of eligibility;
- information required for the delivery or fulfilment of a reward; and
- other information reasonably necessary to administer the promotion and process the relevant claim.
Participants must ensure that all information and documents submitted through the RCP are complete, accurate and truthful.
Where supporting documents are required, participants must submit genuine and unaltered documents.
The submission of a claim does not automatically establish eligibility for, or entitlement to, a reward. Claims are processed and assessed in accordance with the applicable Campaign Terms.
3. Role of DEKRA and the Campaign Organizer
The Campaign Organizer is responsible for defining the commercial and promotional concept of the respective promotion and the applicable Campaign Terms.
DEKRA acts on behalf of and for the account of the Campaign Organizer in organising and administering the promotion through the RCP.
Depending on the respective promotion, DEKRA may perform operational activities including:
- receiving participation and reward claims;
- collecting information and supporting documents;
- reviewing submitted information and documents;
- verifying claims in accordance with the applicable Campaign Terms;
- communicating with participants;
- requesting additional information or documentation where necessary;
- managing the processing and status of claims;
- coordinating or arranging the fulfilment and delivery of rewards; and
- providing technical and operational support in connection with the promotion.
The specific services performed by DEKRA may vary depending on the relevant promotion.
4. Verification and Prevention of Misuse
In order to ensure the proper administration of promotions and to prevent misuse or fraud, information and documents submitted through the RCP may be reviewed and verified.
Participants must not:
- provide false, inaccurate or misleading information;
- submit manipulated, falsified or altered documents;
- submit duplicate claims where this is not permitted under the applicable Campaign Terms;
- use another person's information without authorization;
- attempt to obtain a reward without meeting the applicable eligibility requirements;
- interfere with or attempt to manipulate the operation of the RCP;
- use bots, scripts, automated systems, crawlers or similar technologies to submit claims or interfere with the RCP; or
- otherwise misuse the RCP or the relevant promotion.
Where there are reasonable grounds to suspect fraud, misuse, inaccurate information or a breach of these Terms of Use or the applicable Campaign Terms, the relevant claim may be suspended, investigated or rejected.
Where reasonably necessary, additional information or supporting documentation may be requested for the purpose of verifying a claim.
5. Electronic Communication
Communications relating to a participant's claim may be made electronically, including by email, unless otherwise required by applicable law or the relevant Campaign Terms.
Participants are responsible for ensuring that the contact information provided through the RCP is accurate and up to date.
6. Technical Operation and Availability
The RCP is a technical solution designed to support the submission and administration of participation and reward claims.
DEKRA takes appropriate technical and organisational measures to support the secure and reliable operation of the RCP.
Temporary interruptions, limitations or delays may occur due to maintenance, technical updates, security measures, system failures, third-party service failures or other circumstances affecting the operation of the RCP.
Where reasonably possible, planned maintenance or significant interruptions may be communicated in advance.
7. Data Protection
Personal data submitted through the RCP is processed in accordance with applicable data protection laws, including the EU General Data Protection Regulation ("GDPR"), where applicable.
Further information regarding the processing of personal data, including information on the purposes of processing, legal bases, recipients, retention periods and the rights of participants, is provided in the applicable Privacy Policy.
8. Changes to These Terms of Use
DEKRA may update these Terms of Use where necessary to reflect changes in applicable law, regulatory requirements, technical developments or changes to the operation and administration of the RCP.
The current version of these Terms of Use will be made available through the relevant RCP or in another appropriate manner.
Changes will not affect already submitted claims where this would be contrary to applicable law or the applicable Campaign Terms.
9. Final Provisions
If any provision of these Terms of Use is or becomes invalid or unenforceable, the validity and enforceability of the remaining provisions shall not be affected.
Nothing in these Terms of Use limits or excludes any mandatory rights or protections available to participants under applicable law.
The applicable Campaign Terms and Privacy Policy form part of the information governing participation in the relevant promotion.
Information regarding the provider of the RCP and applicable legal contact details is available in the Legal Notice / Imprint.
Privacy Policy for the Reward Claim Portal (RCP)
1. Introduction
This Privacy Policy explains how personal data is processed in connection with the Reward Claim Portal ("RCP").
The RCP is a technical solution provided by DEKRA Arbeit GmbH, Handwerkstraße 15, 70565 Stuttgart, Germany, and its international subsidiaries (collectively referred to as "DEKRA").
DEKRA uses the RCP to organise and administer promotional campaigns on behalf of and for the account of its clients.
Depending on the respective promotion, the organizer of the promotion determines the purposes and conditions of the processing of personal data required for the promotion and acts as the responsible controller where applicable under data protection law.
DEKRA processes personal data in connection with the technical and operational administration of promotions, including the processing of participation and reward claims.
The identity and contact details of the relevant controller and further campaign-specific information are provided in the information applicable to the respective promotion.
2. Categories of Personal Data
Depending on the respective promotion and the requirements of the relevant claim process, the RCP may collect and process the following categories of personal data:
- name;
- postal address;
- delivery address;
- email address;
- telephone number;
- information relating to a qualifying product, service or transaction;
- proof of purchase;
- receipts, invoices or other supporting documents;
- information required to verify eligibility;
- information required for the fulfilment or delivery of a reward;
- communications exchanged in connection with a claim;
- technical information generated through the use of the RCP; and
- other information required for the administration of the relevant promotion.
Only personal data reasonably necessary for the relevant promotion and claim process is requested and processed.
3. Purposes of Processing
Personal data submitted through the RCP may be processed for the following purposes:
- receiving and processing participation and reward claims;
- determining and verifying eligibility in accordance with the applicable Campaign Terms;
- reviewing supporting documents;
- communicating with participants;
- preventing, detecting and investigating fraud or misuse;
- managing and administering the promotion;
- coordinating, arranging and processing the fulfilment and delivery of rewards;
- responding to enquiries and complaints;
- maintaining the security, integrity and technical operation of the RCP; and
- complying with applicable legal obligations.
4. Legal Basis for Processing
Personal data is processed only where there is a valid legal basis under applicable data protection law.
Depending on the relevant processing activity and the applicable promotion, processing may be based on:
- the necessity to perform obligations arising in connection with participation in the promotion;
- compliance with legal obligations;
- legitimate interests in the secure and efficient administration of promotions, the prevention of fraud and the protection of the RCP and its users; and
- consent, where consent is required or voluntarily provided for a specific purpose.
Where processing is based on consent, consent may be withdrawn at any time with effect for the future. The withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
5. Recipients of Personal Data
Personal data may be made available to recipients where necessary for the administration and operation of the relevant promotion.
Depending on the promotion, recipients may include:
- the Campaign Organizer;
- relevant DEKRA entities involved in the administration of the promotion;
- service providers acting on behalf of DEKRA or the Campaign Organizer;
- logistics and delivery providers;
- IT, hosting and technical service providers;
- fraud prevention and security service providers, where applicable; and
- public authorities or other recipients where disclosure is required by applicable law.
Personal data is disclosed only where necessary for the relevant purpose and subject to applicable legal and contractual safeguards.
6. International Data Transfers
Where personal data is transferred to recipients located outside the European Economic Area or another jurisdiction requiring specific safeguards, the transfer will be carried out in accordance with applicable data protection law.
Where required, appropriate safeguards may include an adequacy decision, standard contractual clauses or other legally recognised transfer mechanisms.
Further information regarding relevant international data transfers may be provided upon request, where applicable.
7. Retention and Deletion of Personal Data
Personal data submitted in connection with a promotion is not retained indefinitely.
As a general rule, personal data relating to participants and their claims will be retained for a period of six (6) months following the completion of the relevant promotion and will subsequently be deleted.
A longer retention period may apply where this is required or permitted by applicable law or is necessary for:
- compliance with statutory retention obligations;
- the establishment, exercise or defence of legal claims;
- the resolution of complaints or disputes; or
- the investigation of suspected fraud or misuse.
Where a longer retention period applies, the relevant data will be retained only for as long as necessary for the applicable purpose.
8. Data Security
DEKRA applies appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or unauthorised access.
Such measures may include, depending on the relevant technical environment and processing activity, access controls, authentication measures, encryption, secure transmission, logging, monitoring and other appropriate security measures.
9. Cookies and Similar Technologies
The RCP does not use cookies or similar technologies for advertising, marketing, behavioural tracking, profiling or the analysis of users' browsing behaviour.
The RCP does not collect or use information about users for the purpose of creating user profiles, analysing individual browsing habits or tracking users across websites.
Where technically necessary, the RCP may use limited technical technologies required solely for the secure and proper operation of the RCP, such as maintaining a session, ensuring security, preventing misuse or enabling essential technical functionality.
Such technologies are not used for advertising, marketing, behavioural analysis or tracking purposes.
10. Data Protection Rights
Depending on the applicable data protection law and the circumstances of the individual case, participants may have the right to:
- obtain information about the processing of their personal data;
- request access to their personal data;
- request correction of inaccurate or incomplete data;
- request deletion of personal data;
- request restriction of processing;
- object to certain processing activities;
- receive personal data in a portable format, where applicable; and
- withdraw consent where processing is based on consent.
To exercise applicable data protection rights, participants may use the contact details provided in the campaign-specific privacy information or the contact details provided below.
Where DEKRA processes personal data on behalf of the Campaign Organizer, a request may be forwarded to or handled together with the relevant Campaign Organizer in accordance with the applicable data protection arrangements.
11. Right to Lodge a Complaint
Participants have the right to lodge a complaint with a competent data protection supervisory authority if they believe that the processing of their personal data infringes applicable data protection law.
12. Changes to this Privacy Policy
This Privacy Policy may be updated where necessary to reflect changes in applicable law, regulatory requirements, technical developments or changes to the operation of the RCP.
The current version will be made available through the relevant RCP or in another appropriate manner.
13. Contact
For general enquiries concerning this Privacy Policy or the processing of personal data in connection with the RCP:
DEKRA Arbeit GmbH Handwerkstraße 15 70565 Stuttgart Germany
Email: [email protected]
Where the Campaign Organizer is the responsible controller for the relevant processing, participants may also contact the controller using the contact details provided in the campaign-specific privacy information.
Legal Notice / Imprint
Information pursuant to applicable German legal requirements
Provider
DEKRA Arbeit GmbH Handwerkstraße 15 70565 Stuttgart Germany
Email: [email protected]
Reward Claim Portal
The Reward Claim Portal ("RCP") is a technical solution provided by DEKRA Arbeit GmbH and its international subsidiaries.
DEKRA uses the RCP to organise and administer promotional campaigns and associated participation and reward claim processes on behalf of and for the account of its clients.
The specific organizer of a promotion and the applicable campaign conditions are identified in the information provided for the respective promotion.
Further information regarding the use of the RCP is available in the Terms of Use for the Reward Claim Portal.
Information regarding the processing of personal data is available in the applicable Privacy Policy.
Contact
For general enquiries regarding the Reward Claim Portal:
Email: [email protected]
For enquiries relating to a specific promotion or reward claim, participants should use the contact details provided in connection with the relevant promotion.
Liability for Content
The content of the RCP is prepared and maintained with appropriate care.
The specific conditions of individual promotional campaigns, including eligibility requirements, promotional periods, qualifying products or services and rewards, are determined by the respective Campaign Organizer.
DEKRA administers promotional campaigns and associated reward claim processes through the RCP on behalf of and for the account of its clients.
Mandatory legal obligations and liability that cannot be excluded or limited under applicable law remain unaffected.
Intellectual Property
The content, design, software, databases, functionality and other elements of the RCP may be protected by copyright, trademark, database or other intellectual property laws.
Unless expressly permitted by applicable law or with prior authorization, the reproduction, distribution, modification or other use of protected content or functionality is prohibited.
Data Protection
Information regarding the processing of personal data is available in the Privacy Policy applicable to the Reward Claim Portal and, where applicable, in campaign-specific privacy information.
Applicable Documents
The following documents are available in connection with the Reward Claim Portal:
- Terms of Use for the Reward Claim Portal;
- Privacy Policy;
- campaign-specific Campaign Terms, where applicable; and
- campaign-specific privacy information, where applicable.