PRAVILA PROMOCIJE

1. Organizator promocije

Organizator promocije je ComTrade Distribution, Bulevar Zorana Đinđića 125i, 11070 Novi Beograd, PIB: 100000104 (u daljem tekstu: Organizator).

2. Promotivni period i pokloni

Na teritoriji Republike Srbije organizuje se promocija u okviru koje kupovinom uređaja HONOR 400, HONOR 400 PRO ili HONOR 7 Magic PRO, u periodu od 05.08. do 31.08.2025. do 23:59 časova, korisnik ostvaruje pravo na:

HONOR 400 ili HONOR 400 PRO: HONOR Pad X7

HONOR 7 Magic PRO: HONOR Pad X9a

3. Ovlašćeni HONOR partneri

Kupovina uređaja mora biti izvršena kod jednog od sledećih ovlašćenih partnera:

Telekom Srbija a.d.

Yettel d.o.o.

A1 Srbija d.o.o.

Gigatron d.o.o.

Tehnomanija d.o.o.

Tehnomedia Centar d.o.o.

CT Shop

Dr Techno VB d.o.o.

Metalac Market d.o.o.

Superfon d.o.o.

Shoppster d.o.o.

BC Group Computers d.o.o.

Bazzar Marketplace RS d.o.o.

Ananas

Fonly

i drugi ovlašćeni partneri

4. Uslovi kupovine

Da bi ostvario pravo na poklon, korisnik mora ispuniti sledeće uslove:

a) Kupovina uređaja mora biti obavljena u periodu od 05.08. do 31.08.2025. do 23:59 časova.

b) Kupovina mora biti realizovana kod ovlašćenog partnera navedenog u tački 3.

c) Korisnik mora uspešno izvršiti registraciju na sajtu https://honorregistracijapoklona.rs u periodu od 05.08. do najkasnije 14.09.2025. do 23:59 časova.

5. Registracija uređaja

Registracija je obavezna za ostvarenje prava na poklone i obavlja se putem sajta https://honorregistracijapoklona.rs.

Korisnik unosi sledeće podatke:

Za fizička lica:

Ime i prezime

JMBG

Adresa prebivališta

Kontakt e-mail adresa

Adresa za dostavu

Broj telefona

IMEI 1 broj kupljenog uređaja

Fotografija/skener fiskalnog računa

Broj fiskalnog računa

Broj ugovora sa Telekom Srbija (bez slova)

Datum izdavanja računa

Za pravna lica:

Naziv kompanije

PIB i matični broj

Kontakt e-mail

Adresa za dostavu

Broj telefona

IMEI 1 broj uređaja

Fotografija/skener računa ili otpremnice

Broj ugovora sa Telekom Srbija (bez slova)

Datum izdavanja računa

Napomena: IMEI 1 broj se može pronaći na kutiji uređaja ili putem podešavanja: Podešavanja > O telefonu > Sve specifikacije > Status > IMEI (SIM slot 1) ili pozivanjem *#06#.

Korisnik potvrdom registracije daje saglasnost kompaniji PRO-LOG SR D.O.O. za obradu podataka u cilju provere ispunjenosti uslova.

6. Isporuka poklona

Poklon će biti dostavljen u roku od 60 radnih dana nakon validacije registracije na adresu unetu u formular. Rok može biti produžen u vanrednim okolnostima, o čemu će korisnik biti obavešten putem e-maila.

Trošak dostave snosi Organizator.

7. Pravo izmene

Organizator zadržava pravo izmene pravila u bilo kom trenutku iz opravdanih razloga, uz obavezu da izmene budu objavljene bez odlaganja na sajtu https://honorregistracijapoklona.rs.

8. Podrška i problemi sa prijavom

Za tehničku podršku korisnik može kontaktirati:

e-mail: [email protected]

telefon: 062/776002, radnim danima od 10h do 14h časova

9. Uslovi garancije

Garancija na poklon uređaje važi za hardverske i softverske kvarove koji su rezultat fabričke neispravnosti, uz priložen dokaz o kupovini. Garancija ne važi u sledećim slučajevima:

Oštećenja usled normalnog habanja

Nepravilno korišćenje

Korišćenje neoriginalne dodatne opreme

Namerno oštećenje

Neovlašćene popravke

U slučaju odustanka od kupovine, korisnik je dužan da vrati i prateće poklone.

PRAVILNIK O ZAŠTITI PODATAKA O LIČNOSTI

Podaci o privatnosti uređeni su Zakonom o zaštiti podataka o ličnosti (Sl. glasnik RS br. 87/2018). Rukovalac podacima je kompanija PRO-LOG SR D.O.O., Bulevar Zorana Đinđića 64a, Novi Beograd, PIB: 110766213.

Svrha prikupljanja podataka: isključivo za dostavljanje poklona korisnicima koji su ispunili uslove promocije.

Period čuvanja podataka: do 31.12.2030. godine. Nakon toga, svi podaci će biti trajno obrisani.

Brisanje podataka: korisnik može u bilo kom trenutku zatražiti brisanje svojih podataka slanjem zahteva na e-mail adresu [email protected].

Service Level Agreement (SLA) for Reward Claim Portal (RCP)

1. Introduction

This Service Level Agreement (SLA) is entered into by DEKRA Arbeit Group ('Service Provider') and the Reward Claim Portal Client (“Client”). The purpose of this SLA is to define the services provided, deliverables, timelines, and responsibilities for the Reward Claim Portal ('RCP'). The SLA ensures both parties understand their roles and obligations to achieve a successful promotion.

2. Scope of Services

The Reward Claim Portal is an all-in-one solution for businesses to manage promotional rewards efficiently. Key services include:

1. Creating a personalized landing page for reward claims.
2. Verifying claims and managing reward delivery.
3. Providing real-time reporting and insights.
4. Delivering customer care support throughout the promotion.

3. Deliverables

“Service provider” guarantees the following deliverables:

1. Web Platform and Branding:
2. A fully functional, branded webpage reflecting the client’s visual identity.
3. GDPR-compliant forms for user data collection.
4. Reward Management:
5. End-to-end claim processing, including verification and delivery coordination.
6. Customer Support:
7. Dedicated customer care team to address inquiries and issues.
8. Reporting:
9. Real-time reporting on customer engagement, claim statuses, and promotional insights.

4. Promotion Preparation and Maintenance

To prepare and maintain each promotion, “Service Provider” provides:

1. Requirement gathering and client communication.
2. Development of the landing page and admin dashboard.
3. Testing and validation of web applications and data flows.
4. Maintenance and management of customer data during the campaign.
5. Real-time support and prioritization of updates during the promotion.

5. Timelines and Deadlines

The client must provide all required campaign materials and components at least 5 business days prior to the promotion's start date. This timeline excludes weekends and public holidays. Required materials include:

1. Logos, branding guidelines, and visuals.
2. Domain settings (DNS records)
3. Campaign details (start and end dates, terms and conditions).
4. Validation data (IMEI database, invoice formats).
5. Translated content for local markets.
6. Email content for automated notifications.

Late Submissions: Submissions after the 5 business days deadline may delay the campaign launch. “Service provider” will make reasonable efforts to accommodate delays but cannot guarantee on-time delivery in such cases.

6. Service Levels and Availability

Uptime Guarantee: 99.5% uptime, excluding planned maintenance.

7. Exclusions

The following services are outside the scope of this SLA but may be provided as additional services:

1. Third-party integrations (e.g., custom APIs, CRMs).
2. Major design or feature changes post-deployment.
3. Advanced analytics or additional reporting features.
4. Custom logistics for reward delivery.

8. Paid Additional Services

Clients may choose the following additional services:

1. Custom Feature Development: Bespoke modules or functionalities.
2. Extended Reporting: Advanced insights and data analysis.
3. Logistics Customization: Specialized delivery solutions.

8.1 Additional Charges

Requests made after the promotion launch that require additional development time or effort from the Service Provider’s team will be charged at €220 per hour. This includes:

1. Content updates or translations.
2. Changes to campaign parameters (e.g., validation rules, visual updates).
3. Technical adjustments to the platform.

The Client will be informed of the estimated time required and associated costs before any work begins.

9. Client Responsibilities

To ensure timely and successful setup of the Reward Claim Portal, the client agrees to:

1. Submit all required materials and information as per the timelines specified.
2. Provide accurate and complete promotional details (branding, validation rules, etc.).
3. Communicate any changes or updates to the campaign promptly.
4. Assign a contact person to coordinate approvals and address queries during setup.

10. Incident Management

Incidents are categorized and managed as follows:

1. Critical Issues: Portal outages or data breaches.
2. High Priority Issues: Delays in claim verification or delivery processes.
3. General Issues: Customer inquiries or non-urgent requests for updates.

Reporting Issues: Clients must report incidents through the designated communication channels.

11. Termination

Either party may terminate this SLA with a 30-day written notice. Upon termination:

1. DEKRA Arbeit GmbH will ensure GDPR-compliant deletion or transfer of customer data.
2. Final reports will be provided to the client.